Digital transformation, automation and CX among investment priorities for airlines and airports amid COVID-19 disruption

Pandemic has changed the world, and the travel and airport industry has been affected the most. The airports have been focusing on the digital transformation for airlines and airports. The journey of getting out of the COVID-19 pandemic has started, and the authorities are adopting digital technologies to improve the facilities at the airport and make the travel safer during and after the epidemic. The airlines and the airports, and all the other air transport industry stakeholders prioritize making their investment in the digital transformation and the automation.

This will help in the sustainability and innovation of airports and airlines. The customer experience will be enhanced and improved, and the passengers will have safer travel after the pandemic. A new report has been released by the Fast Future and the Future Travel Experience (FTE) jointly. It has revealed that the Airline Passenger Experience Association (APEX) will be providing more Safety and security to the passengers. The safety and trust-building procedure will also be highlighted, and the stakeholders of the airlines and airports will be focusing on the industry’s recovery using the digital transformation and automation.

The COVID-19 has affected the airport and airline industry, and both the enterprises are striving hard to get back on their toes. The Air Transport Term Impacts and the Scenarios report has been released recently, and it has thrown light on what changes will occur in the year 2021 after the pandemic starts to go away. The first installment of the report has been resealed, and the four-part Air Transport will be releasing guidelines till the 2035 series. The report explores how stakeholders expect to resolve the COVID-19 crisis and how much impact COVID-1 will have on the passengers.

The investment strategies are being made, and automation and digital transformation will be the main focus. The report has also highlighted the four possible scenarios that will help the travel and airport industry emerge back from the pandemic. A global survey has been conducted, and the report has found that in the past two years, 68.4% of the airport and airline industry are interested in investing in digital transformation. There are chances of it increasing by up to 60.3% after the pandemic.

The expected investment in automation and digital transformation will increase significantly after the epidemic. The industries are also looking forward to investing in artificial intelligence, and the use of (AI) technology will again rise. 54.2% of the stakeholders are planning to increase their investment and improve the airline and airport industry’s sustainability. Many new environmental initiatives are also going to be taken by the industries. More than half (53.5%) of the industry expects to invest in the innovation that is likely to increase after the pandemic period. We will see an upturn in customer experience after the incorporation of CX and automation.

AI/AUTOMATION and CX

Travel Industry – The Journey to the Next Phase of Digital

The travel industry is already using many modern technologies, and the passengers are using websites as marketing channels to make online reservations. The travel industry and the airline industry have been an early adopter and have been using digital technologies for a long time. The business environment has become so much more competitive, and customer expectations have also increased significantly. Horizon two and Horizon three technologies have launched and have been maturing. The time calls to implement new and novel strategies to provide customers with seamless and safe travel experiences.

The travel industry isn’t working alone, and several providers help enhance the travel experience. The travel industry includes airlines, hotels, and also rental car services. The airports are also a significant part of the travel industry as people travel using the airports. The customers are now expecting to get a seamless experience and are looking forward to hyper-personal adventures. The explosion of mobile devices and new and innovative technologies has helped the travel industry explore new horizons. The travel industry is looking forward to improving the customer experience using digital experience.

The travel industry has been using new technologies, and technologies have evolved rapidly in the last few years. The organizations related to the travel industry now have access to real-time data that come from multiple sources. This has helped the travel industry to improve demand forecasting. The guest profiling has also enhanced, and resource planning will also get better due to technology use. Artificial Intelligence (AI) and Machine Learning (ML) have become more prominent.

The Augmented Reality (AR) has also been in use at airports and airlines. The Virtual Reality (VR) and Data Analytics will now be using more efficiently post the pandemic. Advanced and digital technology has also reached an advanced level and has made the system more sophisticated. These technologies come with much potential and might disrupt the traditional approaches that can help market the travel industry. The customer insights and the engagement of the customers are also enhanced and improved. This has also helped to increase the profitability of the travel industry. The airlines and airport industry will be investing in the automation and digital transformation. After the COVID-19 disruption the travel industry will be focusing on the digital technologies to get back to the normal state and provide the passengers with a better experience.

Advanced-Data Analytics and CX Big Data

The digital age will be evolving in 2021, and many customers are bound to leave big data when they begin their travel journey. Their planning and the research, reservation is also in the records. The places they will stay at, and what is their post-travel review is also shared on various sites on the internet. This data is a blend of the structured and some unstructured data gathered from multiple connecting sources. The sources include the front desks and the contact centers. Most of the information is also collected from mobile apps and social media used by passengers. The guest service channels also provide a lot of information about the travel plans of the customers. The travel industry uses insights gathered from the data, and the advanced analytics process also allows the service providers to bring personalization and improvement in the travel experience. The travel industry also offers customized offerings, and this also gives the industry to improve customer loyalty.

Infosys is the Customer genome solution, and the process uses the information that can help build the digital profile of the passengers that will be traveling. This also allows the Airline Passenger Service Systems (PSS) and also improves the Customer Relationship Management (CRM) Systems to gather more data. The Hotel Property Management Systems (PMS) can guide the passengers and the providers to provide a rich customer experience during their travel. The senior citizen and the hotel guests’ needs and requirements offer them the floor rooms to not have to walk a lot. This has also helped to shorten their wait times and their check-in time. Other millennial travelers might be comfortable in using the mobile key of the activated elevators. The genome solution has also helped to generate the profiles and also send the recommendations to the staff.

Dynamic pricing has also helped to review revenue management strategies. The strategies are based on the real-time data that comes directly from the competitor rates. The local events and seasonal patterns are also discovered due to the use of digital transformation. The revenue managers also provide the management with unprecedented insights that involve the pricing for the airlines. Many commercial products can help you to get the point solutions on the airports. The overarching mechanism and modern technologies have enabled the management teams to provide more insights into customer behavior. The revenue management tools will help you to build predictive models. The customized campaigns also help to analyze the big frontier. The Analytics workbench also helps the clients get an end-to-end solution that helps to provide the data scientists the valid information they need to improve customer satisfaction.

Artificial Intelligence and Machine Learning

AI can provide the travel industry to transform every aspect of travel significantly. The AI/ML hinges have also helped to improve the quality of the data that is available. The travel industry, however, has always been good at collecting data of the passengers. AI offerings allow the industry to use rich data, and they are accessible. Digital technology has also improved its bundled and has enhanced each segment of the clientele that is targeted. Machine Learning has given rise to the Natural Language Processing (NLP) and has helped build useful chatbots. The bots can help to mimic human behavior, and they can make interactions with the customers. The travel industry has evolved, and the passengers get the best travel experience. The Cognitive chatbots can help travelers and have helped the passengers at every travel stage. The digital transformation has also helped to provide the best advice to pick the best destination.

Modern technologies also offer travelers the best suggestions to help them eat and visit the best restaurants that suit their tastes. They also suggest the spa offerings that will be based on personal preferences. The Hotel operators will again be using the AI to help improve operational efficiency. The travel industry has obliged to monitor the IoT based sensors on the hotel premises. This allows them to detect faults and anomalies. The hotel authorities can help to fix the issues before causing any disturbance to the hotel guests. This can also help to prevent the calls made on the service desk. The negative reviews about the hotels on social media allow travelers to make changes.

Travel data can turn out to be dynamic and can allow travelers to know the changing weather and other conditions. It is best to use Machine Learning to optimize operations. The rule-based probabilistic have generated new models to shape up a better travel experience for the customers. ML has also helped to decide the allocation of rooms according to the needs of the hotel guests. This can help the hotel owners to derive the maximum profitability.

AI and cognitive capabilities can allow the travel industry to meet and exceed customer expectations when air travel. The AI and data science of the airlines allow predicting and reducing the entire baggage. This can also help to change the supply chain and can help to provide the modeling optimized routes.

The airlines and airports are investing in the automation and CX area of and the airport operators will now be using the location-based sensor (LBS) networks. The investment is also being made in the beacons. The geo location services also help improve the security and efficiency of the movable assets provided in the airside services. The automation has also helped route monitoring and can also handle the wheelchair demand tracks offered at the airport gates.  The large airline carriers are now offering more Personalized Offers Solution to automate the wheelchair assistance services.  CX and new technologies have made it easy to eliminate the waiting time for older passengers. The automation has helped to develop the best solution for the POS payments. They can be done using voice and sound technology. The airport concessionaires have also provided innovative and frictionless experiences when it comes to the payment channel.

Augmented Reality/ Virtual Reality

The travel is about an enjoyable experience, and also provides tremendous scope for the AR/VR technologies to improve the customer experience. This has also provided many immersive experiences and has given rise to better potential travelers. Digital technologies have also helped the passengers to make the right travel decisions.

There is a significant impact of the technology on the travel industry, and the industries are investing in automation and CX. This has enhanced the leverage and exciting advances to make the organizations more effective. The travel industry is investing in new technologies like Blockchain, AR/VR, IoT, API, and microservices. These technologies stitched together have allowed bringing compelling solutions to the customers. The digital transformation has helped enhance the customer experience, and have gained many digital benefits by increasing their revenue.

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© Copyright 2024 EDX EVENT | Alright reserved

Terms & Condition

Privacy Policy

TERMS AND CONDITIONS

This Agreement was last revised on Oct 15th, 2020.

Contents

  • INTRODUCTION
  • DEFINITIONS
  • INTERPRETATION
  • INTRODUCTION AND SCOPE
  • SERVICES
  • MODIFICATIONS TO THE SERVICE
  • REGISTRATION
  • USER CONTENT
  • GENERAL CONDITIONS
  • GEOGRAPHIC RESTRICTION
  • CUSTOMER RESPONSIBILITIES
  • NO RESPONSIBILITY
  • THIRD-PARTY LINKS
  • PERSONAL INFORMATION AND PRIVACY POLICY
  • DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
  • COPYRIGHT AND TRADEMARK
  • MISCELLANEOUS

Introduction

https://edxevents.com/ welcomes you.

We offer you access to our services through our “Website” (defined below) subject to the following Terms of this agreement, which may be updated by us from time to time with or without notice to you.  By accessing and using this Website, you acknowledge that you have read, understood, and agree to be lawfully bound by these terms and conditions and our Privacy Policy, which are hereby incorporated by reference (collectively, this “Agreement”). In case you do not agree with any of these terms, then please do not use the Website. 

Definitions

  • “Agreement” denotes to this Terms and Conditions and the Privacy Policy and other documents provided to you by the Website; 
  • “User”, “You” and “your” denotes the person who is accessing it to take any service from us. User shall include the company, partnership, sole trader, person, body corporate or association taking services of this Website;
  • “Customer” refers to the user who accesses the website and makes the payment for purchasing services or availing services;
  • “We”, “us”, “our” and “Company” are references to EDX PTE LTD;   
  • ”Website” shall mean and include “https://edxevents.com/“, and any successor Website of the Company or any of its affiliates;
  • “Customer Account” shall mean an electronic account opened for the customer for availing various services offered on the website;

Interpretation

  • All references to the singular include the plural and vice versa and the word “includes” should be construed as “without limitation”.
  • Words importing any gender shall include all the other genders.
  • Reference to any statute, ordinance, or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force.
  • All headings, bold typing, and italics (if any) have been inserted for convenience of reference only and do not define, limit or affect the meaning or interpretation of the terms of this Agreement.

Introduction and Scope

  • Scope. These Terms govern your use of the Website and the Services. Except as otherwise specified, these Terms do not apply to Third-Party Products or Services, which are governed by their terms of service.
  • Eligibility: Certain Service of the Website is not available to minors under the age of 13 or to any users suspended or removed from the system by us for any reason.
  • Electronic Communication:When you use this Website or send e-mails and other electronic communications from your desktop or mobile device to us, you are communicating with us electronically. By sending, you agree to receive a reply from us electronically in the same format and you can keep copies of these communications for your records.

Services

At https://edxevents.com/, we offer a meticulously designed website where we are offering cooperate events company for senior decision-makers.

Modifications to the Service

We reserve the right, in our discretion, to change, modify, add to, or remove portions of the Terms (collectively, “Changes”), at any time. We may notify you of changes by sending an email to the address identified in your Account or by posting a revised version of the Terms incorporating the changes to its Website.

Account

For accessing the website and using certain Resources, you may be required to provide specific information and to create a user ID and password to establish an account.

You accept that the details you provide about establishing an account are correct and that you will keep your details up-to-date. You are responsible for the security of all of your user names, passwords, and registration information (such as unique account identifiers or historical billing information), and you are solely responsible for any use (authorized or not) of your accounts. You agree to notify us immediately about any unauthorized activity regarding any of your accounts or other breaches of security. We may at our discretion suspend or terminate any of your usernames and passwords at any time with or without notice.

User Content

Content Responsibility.

The website permits you to post comments, feedback, etc. but you are solely responsible for the content posted by you. You represent that you have required permission to use the content.

When posting content to the website, please do not post content that:

  • contains ill-mannered, profane, abusive, racist or hateful language or expressions, text, photographs or illustrations that are pornographic or in poor taste, inflammatory attacks of a personal, racial or religious nature;
  • is defamatory, threatening, disparaging, grossly inflammatory, false, misleading, fraudulent, inaccurate, unfair, contains gross exaggeration or unsubstantiated claims;
  • violates the privacy rights of any third party, is unreasonably harmful or offensive to any individual or community;
  • discriminates on the grounds of race, religion, national origin, gender, age, marital status, sexual orientation or disability, or refers to such matters in any manner prohibited by law;
  • violates or inappropriately encourages the violation of any municipal, state, federal, or international law, rule, regulation, or ordinance;
  • uses or attempts to use another’s account, password, service or system except as expressly permitted by the Terms of use uploads or transmits viruses or other harmful, disruptive, or destructive files;
  • sends repeated messages related to another user and/or makes derogatory or offensive comments about another individual or repeats prior posting of the same message under multiple emails or subjects.
  • Any submitted content will be refused by us. If repeated violations occur, we reserve the right to cancel user access to the website without advanced notice.

General Conditions

  • We do not guarantee the accuracy, completeness, validity, or timeliness of products listed by us.
  • We make material changes to these terms of service from time to time, we may notify you either by prominently posting a notice of such changes or via email communication.
  • The website is licensed to you on a limited, non-exclusive, non-transferrable, non-sublicensable basis, solely to be used in connection with the Service for your private, personal, non-commercial use, subject to all the terms and conditions of this Agreement as they apply to the Service.

Geographic Restriction

  • We reserve the right, to limit the usage or supply of any service to any person, geographic region, or jurisdiction. We may use this right as per the necessity. We reserve the right to suspend any Service at any time. Any offer to provide any Service made on this Website is invalid where banned.

User Responsibilities

    • You shall use the Service and Website for a lawful purpose and comply with all the applicable laws while using the Website;
    • You shall not use or access the Website for collecting any market research for some competing business;
    • You shall not misrepresent or personate any person or entity for any false or illegal purpose;
    • You shall not use any virus, hacking tool for interfering in the operation of the Website or data and files of the Website;
    • You will not use any device, scraper, or any automated thing to access the Website for any means without taking permission.
    • You will inform us about anything that is inappropriate or  you can inform us if you find something illegal;
    • You will not interfere with or try to interrupt the proper operation of the Website through the use of any virus, device, information collection or transmission mechanism, software or routine, or access or try to gain access to any data, files, or passwords connected to the Website through hacking, password or data mining, or any other means;
    • You will not cover, obscure, block, or in any way interfere with any advertisements and/or safety features (e.g., report abuse button) on the Website;   
    • You will not take any action that levies or may levy (in our sole decision) an unreasonable or unreasonably big load on our technical arrangement; and
    • You will let us know about the unsuitable content of which you become aware.  If you discover something that infringes any law, please let us know, and we’ll review it.

    We reserve the right, in our sole and absolute discretion, to deny you access to the Website or any service, or any portion of the Website or service, without notice, and to remove any content.

No Responsibility

We are not responsible to you for:

      • any reliance that you may place on any material or commentary posted on our website. Please note that nothing contained in our website or the material published on it is intended to amount to advice on which you should rely; or
      • any losses you suffer because the information you put into our website is inaccurate or incomplete; or
      • any losses you suffer because you cannot use our website at any time; or
      • any errors in or omissions from our website; or
      • any losses you may suffer by relying on any commentary, postings, or reviews (of our services or that of our partners) on our website; or
      • any unauthorized access or loss of personal information that is beyond our control.

Third-Party Links

The Website may comprise links to external or third-party Websites (“External Sites”).  These links are provided exclusively as ease to you and not as an authorization by us of the content on such External Sites.  The content of such External Sites is created and used by others.  You can communicate with the site administrator for those External Sites.  We are not accountable for the content provided in the link of any External Sites and do not provide any representations about the content or correctness of the information on such External Sites.  You should take safety measures when you are downloading files from all these Websites to safeguards your computer from viruses and other critical programs.  If you agree to access linked External Sites, you do so at your own risk.

Personal Information & Privacy Policy

By accessing or using this Website, you approve us to use, store, or otherwise process your personal information as per our Privacy Policy.

Copyrigth and Trademark

The Website may contain material, such as software, text, graphics, images, designs, sound recordings, audiovisual works, and other the material provided by or on behalf of us (collectively referred to as the “Content”).  The Content may be possessed by us or third parties.   Unauthorized use of the Content may infringe copyright, trademark, and other laws.  You have no rights in or to the Content, and you will not take the Content except as allowed under this Agreement.  No other use is allowed without prior written consent from us.  You must recollect all copyright and other proprietary notices contained in the original Content on any copy you make of the Content.  You may not transfer, provide license or sub-license, sell, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content in any way for any public or commercial purpose.  The use or posting of the Content on any other Website or in a networked computer environment for any purpose is expressly prohibited.

If you infringe any part of this Agreement, your permission to access and/or use the Content and the Website automatically terminates and you must immediately destroy any copies you have made of the Content.

Our trademarks, service marks, and logos used and displayed on the Website are registered and unregistered trademarks or service marks of us.  Other company, product, and service names located on the Website may be trademarks or service marks owned by others (the “Third-Party Trademarks,” and, collectively with us, the “Trademarks”).  Nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Trademarks, without our prior written permission specific for each such use.    None of the Content may be retransmitted without our express, written consent for every instance.

MISCELLANEOUS

SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.

TERMINATION

Term. The Services provided to you can be canceled or terminated by us. We may terminate these Services at any time, with or without cause, upon written notice. We will have no liability to you or any third party because of such termination. Termination of these Terms will terminate all of your Services subscriptions.

Effect of Termination. Upon termination of these Terms for any reason, or cancellation or expiration of your Services: (a) We will cease providing the Services; (b) you will not be entitled to any refunds or usage fees, or any other fees, pro-rata or otherwise; (c) any fees you owe to us will immediately become due and payable in full, and (d) we may delete your archived data within 30 days. All sections of the Terms that expressly provide for survival, or by their nature should survive, will survive termination of the Terms, including, without limitation, indemnification, warranty disclaimers, and limitations of liability.

ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties hereto concerning the subject matter contained in this Agreement.

GOVERNING LAW AND JUDICIAL RECOURSE

The terms herein will be governed by and construed following the Law of Singapore without giving effect to any principles of conflicts of law. The Courts of Singapore shall have exclusive jurisdiction over any dispute arising from the use of the Website.

CONTACT INFORMATION

If you have any questions about these Terms, please contact us at hello@edxevents.com.

Privacy Policy

Last updated [Oct 16th, 2020]

Our Privacy Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Privacy Policy at any time.

We respect the privacy of our users and every person who visits our sites https://edxevents.com/ and https://dxleadersseries.com/. Here, (“we”, “us”, or “our”) We are committed to protecting your personal information and your right to privacy in accordance with the General Data Protection Regulation (GDPR – European regulation) and the Personal Data Protection Act (PDPA – Singapore Regulation). If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at hello@edxevents.com.

When you visit our websites https://edxevents.com/ and https://dxleadersseries.com/ (“websites”) and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue the use of our sites and our services.

This Privacy Policy has been developed and is maintained in accordance with all applicable federal and international laws and regulations and specifically with the GDPR (General Data Protection Regulation – European regulation) and the Personal Data Protection Act (PDPA – Singapore Regulation).

This privacy policy applies to all information collected through our websites, and/or any related services, sales, marketing, or events (we refer to them collectively in this privacy policy as the “websites”).

ABOUT US

Based in Singapore. EDX (Enterprise Digital Transformation) was founded by a group og B2B event professionals with more than 10 years of industry experience. They wanted to prove that vents are not just about learning and networking – that senior level events can also be creative, purposeful, and more fun than just listening to presentations.

EDX creates not only corporate events but also business intelligence and customized platforms ti convert leads and contacts into real deals. EDX believes that a perfect mix of event solutions that suit the client’s needs could impact not only its bottom line, but also the brand experience.

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.  

  1. WHAT INFORMATION DO WE COLLECT?

The personal information you disclose to us

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services when participating in activities on the websites, or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the websites, the choices you make, and the products and features you use. The personal information we collect can include the following:

Personal Data 

We collect your first and last name, email address, company, job title, postal address, phone number (office number and mobile number), and other similar contact data.

Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the websites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser, and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our websites and other technical information.  If you access our websites with your mobile device, we may automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information, and IP address. This information is primarily needed to maintain the security and operation of our websites, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Policy.

Information collected from other Sources

We may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms (such as Facebook, Instagram, Twitter), as well as from other third parties.

If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.

Payment information

Your credit/debit card information or payment information will be processed by the payment platforms available on the websites, which will treat and safeguard your data with total security and with the exclusive purpose of processing the purchase of the services. We reserve the right to contract any payment platform available in the market, which treats your data for the sole purpose of processing the purchase of services.

GOOGLE Analytics

We use Google Analytics provided by Google, Inc., USA (“Google”). These tool and technologies collect and analyze certain types of information, including IP addresses, device and software identifiers, referring and exit URLs, feature use metrics and statistics, usage and purchase history, media access control address (MAC Address), mobile unique device identifiers, and other similar information via the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use the GOOGLE Analytics collection of data to enhance the websites and improve our service.

Please consult Google’s privacy policy here:

Social Media

On our websites you will find links and functions linked to different social networks, in which you can share your information.

It is advisable to consult the privacy policy and data protection of each social network used on our websites.

  1. HOW DO YOU GET MY CONSENT?

By using the services, accepting the checkboxes, communicating with us through the contact forms or our contact information, accepting the use of cookies by our websites and voluntarily providing us with personal information to communicate with you, you are providing your consent to our collection, storage and use of your information on the terms contained in this privacy policy. You consent to the use of cookies on our websites when you give your acceptance through the pop-up window shown on the home page when you enter the websites. You may withdraw your consent by sending us your request via the contact information or the contact page.

  1. HOW DO WE USE YOUR INFORMATION?

We use your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below.  

We use the information we collect or receive:  

  • To send administrative information to you for related to your account, our business purposes, and/or for legal reasons. We may use your personal information to send you the product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
  • Deliver targeted advertising to you for our Business Purposes and/or with your Consent. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
  • Request Feedback for our Business Purposes and/or with your Consent. We may use your information to request feedback and to contact you about your use of our websites.
  • To protect our websites for Business Purposes and/or Legal Reasons.  We may use your information as part of our efforts to keep our websites safe and secure (for example, for fraud monitoring and prevention).
  • To enable user-to-user communications with your consent. We may use your information in order to enable user-to-user communications with each user’s consent.
  • To enforce our terms, conditions, and policies for our business purposes and as legally required.
  • To respond to legal requests and prevent harm as legally required. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our websites, products, services, marketing, and your experience.
  1. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We only share and disclose your information in the following situations:

  • Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
  • Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the websites. These companies may use information about your visits to our websites and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.
  • We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
  • With your Consent. We may disclose your personal information for any other purpose with your consent.
  • Other Users. When you share personal information (for example, by posting comments, contributions, or other content to the websites) or otherwise interact with public areas of the websites, such personal information may be viewed by all users and may be publicly distributed outside the websites in perpetuity.
  1. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

  1. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

Our servers are located in the Singapore. We will not transfer your personal information to an overseas recipient.

  1. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

The websites may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services, or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the websites. You should review the policies of such third parties and contact them directly to respond to your questions.

  1. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us to keep your personal information for longer than 90 days past the termination of your account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

  1. HOW DO WE KEEP YOUR INFORMATION SAFE?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. If transactions are processed on the websites, transaction information is transmitted to and from the websites in encrypted form using industry-standard SSL connections to help protect such information from interception. We restrict authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information.

We follow generally accepted industry standards to protect the personal information you provide to us. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

  1. DO WE COLLECT INFORMATION FROM MINORS?

We are in compliance with the requirements of the “GDPR” (General Data Protection Regulation – European regulation) and the Personal Data Protection Act (PDPA – Singapore Regulation) regarding the protection of the personal data of minors. We do not knowingly solicit data from or market to children under 16 years of age.  By using the websites, you represent that you are at least 16 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the websites. If we learn that personal information from users less than 16 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.  If you become aware of any data, we have collected from children under age 16, please contact us at hello@edxevents.com.

  1. WHAT ARE YOUR PRIVACY RIGHTS?

Personal Information

You may at any time review or change the information in your account or terminate your account by:

  • Logging into your account settings and updating your account
  • Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our websites.

  1. GDPR ENTITLEMENT

Users who provide information through our websites, as data subjects and data owners, have the right to access, rectify, download or delete their information, as well as to restrict and object to certain processing of their information. While some of these rights apply generally, others apply only in certain limited circumstances. We describe these rights below:

  • Access and portability: to access and know what information is stored in our servers, you can send us your request through our contact information.
  • Rectify, Restrict, Limit, Delete: You can also rectify, restrict, limit or delete much of your information.
  • Right to be informed: Users of our websites will be informed, upon request, about what data we collect, how it is used, how long it is retained and whether it is shared with third parties.
  • Object: When we process your information based on our legitimate interests as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate reasons to continue processing it or where it is necessary for legal reasons.
  • Revoke consent: Where you have previously given your consent, such as to allow us to process and store your personal information, you have the right to revoke your consent to the processing and storage of your information at any time. For example, you may withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities.
  • Complaint: If you wish to file a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users can exercise all these rights by contacting us through the contact information or the contact page.
  • Rights related to automated decision-making, including profiling: website users may request that we provide a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe.

EU residents can exercise these rights by raising a request directly at hello@edxevents.com.

  1. DO WE MAKE UPDATES TO THIS POLICY?

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

  1. DATA PROTECTION OFFICER

We have appointed a Data Protection Officer (“DPO”) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the Data Protection Officer, at our e-mail hello@edxevents.com.

  1. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, email us at hello@edxevents.com.

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