Smart Airports – Taking Off With Digital Transformation

Airports of the future have arrived, and the passengers can dive to seamless traveling with smart technology. Gone are the days when airports were used only for departure and arrivals. The airports of today are not only involved but have become multifunctional travel hubs for everyone.

Airports have become an essential part of the economy and are the key drivers of social and economic progress within Asia. The future of air transport will highly depend on digital transformation. The airports in different parts of Asia are investing in technology, so a lot of time and effort can be saved when it comes to standing in long lines.

Managing the passengers will become accessible as the facilities provided to them will become better as well. The flow management of the passengers and self-service at each step will make things easy. Wide ranges of biometrics are used on almost all the passengers so that everything can remain under control. The rising number of passengers on the airports and taking care of their facilities has become challenging, but with smart airports’ arrival, everything will fall into place.

Smart technology and digital transformation will help the airports manage the challenge of the rising number of passengers keeping in mind that the infrastructure can be limited. The increased complexity has made everyone aware of the challenges.

If we talk about the Philippines, the traffic of international passengers has gone up to 36%. The economy has surged because the Philippines has now become a hot property among the tourists. When the country is getting international tourists, they are thinking about incorporating advanced technology into their airports. The Philippines’ economy is hampered due to problems with the infrastructure, and the aviation industry is also facing a lot of challenges.

They want to improve efficiency at their airports. If we look into details, biometrics is becoming increasingly common at all the airports in Asia and around the world. From check-in to boarding, travelers need a good and smooth experience. There is a lot of revolution in the technology that includes self-service passenger processing and airport management systems (AMS, AICC, and ACDM), making a dream come true. It will offer a seamless passenger journey across the Philippines into a reality.

The challenges

Many airports all across Asia are operating at a high level that goes beyond the design capacity. They are also struggling with the rise in the number of passengers and aircraft congestion. It seems that airport control has still not taken over the changes in modern and air travel. There are many challenges like security, safety, and efficiency that have to be taken care of at the airport.

  • Different departments at the airports are involved in control and command
  • There can be a lack of communications between various departments
  • IT systems are not sometimes properly installed to offer a single source of truth
  • The absence of timely response due to irregular operations
  • The experience for the passengers can become inconsistent at various levels

Case Study-Mumbai International Airport

Raj Gopal, an international speaker, has a lot of things to say about Mumbai International Airport. It will help everyone to balance operations with efficiency and come up with better and successful results. Mumbai is one of India’s most populated cities, and the Mumbai International airport is always full of passengers. It is one of the biggest airports for international travelers and remains to be second busiest after the Delhi Airport.

  • Mumbai International Airport has maintained its position as one of the most innovative airports in India. They are using technology to increase and optimize infrastructure to manage the rapid growth of passengers easily.
  • Currently, 54% of the passengers at the airport are making use of self-service technology. However, looking at the present statistics, it seems that the number will be raised in the upcoming years.
  • Mumbai international airport has become the first airport to introduce many concepts. One of the most important concepts is the Joint control center that will support SMART airports.
  • They have also become one of the very first airports to introduce self bag-drop while they have also implemented Airport collaborative decision making.
  • Mumbai International Airport is currently handling 49.9 million passengers in 2018, which features 6.3% as compared to other years. Among those passengers, 14.6% were international passengers, while 35.3% were domestic passengers.

How can the IT leaders respond to the demands?

The IT leaders have to make sure to bring people from various countries together while processing the data and other sources. It will help to offer an integrated view of the total operation at the airport. Here is what they can do:

  • IT leaders should make sure how to get in touch with the relevant stakeholders and decision-makers. They can share important information with the help of communication infrastructure and the tools for collaboration.
  • The IT leaders have to provide a total command at the airport and facilitate the coordination to a certain extent.
  • A lot of importance has to be given for the elevation and enhancement of satisfaction for the passengers. Once the essential and new technologies are incorporated, it will help the passengers in many ways.
  • It will be easy to achieve a seamless flow inside the airport by embracing and integrating different services. The airlines, security, and customs are also involved in providing the best facilities to the passengers.
  • The technologies for leverage enabled services are also taken care of very effectively. The security enhancements are improved with biometrics, profiling, and baggage management that remains unattended.
  • The airport authorities have to discuss the digital transformation and the journey towards it to improve their reputation. The passenger experiences can be enhanced using attractive techniques.
  • The IT department should also know how to improve the operations using optimized resources. Simultaneously, the decision making should speed up so the emergency can be controlled without taking much time.
  • The airport administrations have to be quick enough when it comes to decision making. They have to get accurate and real-time information so the efficiency for different operations can improve. The IT infrastructure has to improve so the volume can be handled, and the passenger experience is automatically enhanced.

How to become a digital airport?

Many companies that are involved with the aviation industry think that they have already achieved digital-ready offerings. However, only a small part of the transformation has been observed. It is essential to understand how new technology can be implemented, or the building blocks can be applied to make changes. The ACI airport digital transformation workgroup helps many airports and assists them in making changes according to the new technology. They are looking to target the following things:

  • Infrastructure
  • Open data
  • Personal experience enhancement
  • Biometrics and digital touch points
  • Virtual control room
  • Innovations and techniques

The digital transformation across Asian airports is already happening, which is seen at Changi Airport. The management and other authorities at the airport shouldn’t think about how it will happen as it is already happening. The technology leverage for better business and objectives for operations can be used to get better results. The entire airport can think about the digital transformations, but to begin with, they have to make sure how their environment is like. It will not be easy to get a full scope of the airport’s environment. The next important step will be to align with the new operational methods and transform them into something new and innovative. The outcome for each airport may be different, but the steps they have to take will be similar in many ways.

Airport environment assessment

The multi-dimensional review of the airport and the environment becomes a top priority. It should not be restricted to physical customers, the market, or the local community. The social, economic, and political influences should also be kept in mind.

Plans and objectives of an airport

The C-level management of an airport should handle the goals and objectives so that technology can be incorporated in the best ways. The specific plans for digital innovations, including identifying the technology (old or new), will help improve the outcomes.

Internal organization review

There should be proper access to the current organization’s demands or how the needs can remain flexible throughout implementations. The digital transformations can be achieved, keeping in mind all these details.

Digital transformation covers the entire scope of the activities at the airports. They should be viewed as a good business strategy rather than ordinary. The airports can only reach their financial and operational objectives by introducing many leverage innovations. It will help to optimize the business at airports and increase the economics too. They will have to increase the capacity of facilities that they have and reduce the operational expenditures also. Boosting the revenue may not be an easy task, but it is directly associated with business objectives and essential strategies.

Where does an airport begin to apply digital transformation?

The airport can begin with the digital transformation anywhere and everywhere. However, it may not sound very realistic. You have to take into account the environment of the airport and the business strategies very well. The airports are now working hard to create specific digital and transformation plans. The digital transformation plans aren’t simple and the external market and partner landscape are also required. Digital transformation will apply to all the critical areas of the airport. There should be a lot of focus on the most promising regions, but it won’t be easy to identify all the key domains. The digital strategy cannot be deployed if the necessary infrastructure is not deployed. It will help to improve the services in the best possible ways.

Security

Security for the passengers is a must for every airport. The video infrastructure, artificial intelligence, and other essential technologies can give passengers a better experience. If there is an unusual behavior at the airport, it can be detected easily. If the baggage remains unattended, it will be taken care of with a lot of security.

Capacity management

There should be a deep understanding of the flow of passengers coming in and out of the airports. It will offer a good optimization for the airport infrastructure and other retail services offerings too. The maintenance cost will reduce bringing high revenue for the airports.

Passenger services 

The great thing about the digital transformation at the airports is that many customers focused mobile apps are made for passengers’ convenience. The custom relationship management will help the airports offer a personalized experience to the passengers. It will enhance their experience at the airport, and airport service consumption can also be improved to a new level altogether.

Stakeholder management

The successful digital transformation process will help give a lot of support and economic benefits to the stakeholders. It involves airlines, passengers, investors, and other local communities as well. Digital technologies can no doubt prove to be useful for enhancing stakeholders’ relationships with the airports. They can make use of collaborative tools and gather essential information at regular intervals.

External

It is also essential to access all the physical and functional areas both inside and outside the airport. The local and virtual communities where the airport has been constructed should be checked wisely. The airports will also be encouraged to improve the leverage and other market innovations through strategic partnerships and plans. They can also look for critical solutions to build a better environment at the airport.

As we have discussed above that the digital transformation will occur throughout the overall ecosystem at the airports. It has now become essential to prioritize all the activities and make plans accordingly. They have to take into account business and operational objectives and enhance the customer experience in many ways. The comprehensive and action-oriented plans and execute something innovative to increase the revenue at the airports. All the digital transformation plans’ activities will fall into place if the impacts are judged before it.

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Terms & Condition

Privacy Policy

TERMS AND CONDITIONS

This Agreement was last revised on Oct 15th, 2020.

Contents

  • INTRODUCTION
  • DEFINITIONS
  • INTERPRETATION
  • INTRODUCTION AND SCOPE
  • SERVICES
  • MODIFICATIONS TO THE SERVICE
  • REGISTRATION
  • USER CONTENT
  • GENERAL CONDITIONS
  • GEOGRAPHIC RESTRICTION
  • CUSTOMER RESPONSIBILITIES
  • NO RESPONSIBILITY
  • THIRD-PARTY LINKS
  • PERSONAL INFORMATION AND PRIVACY POLICY
  • DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
  • COPYRIGHT AND TRADEMARK
  • MISCELLANEOUS

Introduction

https://edxevents.com/ welcomes you.

We offer you access to our services through our “Website” (defined below) subject to the following Terms of this agreement, which may be updated by us from time to time with or without notice to you.  By accessing and using this Website, you acknowledge that you have read, understood, and agree to be lawfully bound by these terms and conditions and our Privacy Policy, which are hereby incorporated by reference (collectively, this “Agreement”). In case you do not agree with any of these terms, then please do not use the Website. 

Definitions

  • “Agreement” denotes to this Terms and Conditions and the Privacy Policy and other documents provided to you by the Website; 
  • “User”, “You” and “your” denotes the person who is accessing it to take any service from us. User shall include the company, partnership, sole trader, person, body corporate or association taking services of this Website;
  • “Customer” refers to the user who accesses the website and makes the payment for purchasing services or availing services;
  • “We”, “us”, “our” and “Company” are references to EDX PTE LTD;   
  • ”Website” shall mean and include “https://edxevents.com/“, and any successor Website of the Company or any of its affiliates;
  • “Customer Account” shall mean an electronic account opened for the customer for availing various services offered on the website;

Interpretation

  • All references to the singular include the plural and vice versa and the word “includes” should be construed as “without limitation”.
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Introduction and Scope

  • Scope. These Terms govern your use of the Website and the Services. Except as otherwise specified, these Terms do not apply to Third-Party Products or Services, which are governed by their terms of service.
  • Eligibility: Certain Service of the Website is not available to minors under the age of 13 or to any users suspended or removed from the system by us for any reason.
  • Electronic Communication:When you use this Website or send e-mails and other electronic communications from your desktop or mobile device to us, you are communicating with us electronically. By sending, you agree to receive a reply from us electronically in the same format and you can keep copies of these communications for your records.

Services

At https://edxevents.com/, we offer a meticulously designed website where we are offering cooperate events company for senior decision-makers.

Modifications to the Service

We reserve the right, in our discretion, to change, modify, add to, or remove portions of the Terms (collectively, “Changes”), at any time. We may notify you of changes by sending an email to the address identified in your Account or by posting a revised version of the Terms incorporating the changes to its Website.

Account

For accessing the website and using certain Resources, you may be required to provide specific information and to create a user ID and password to establish an account.

You accept that the details you provide about establishing an account are correct and that you will keep your details up-to-date. You are responsible for the security of all of your user names, passwords, and registration information (such as unique account identifiers or historical billing information), and you are solely responsible for any use (authorized or not) of your accounts. You agree to notify us immediately about any unauthorized activity regarding any of your accounts or other breaches of security. We may at our discretion suspend or terminate any of your usernames and passwords at any time with or without notice.

User Content

Content Responsibility.

The website permits you to post comments, feedback, etc. but you are solely responsible for the content posted by you. You represent that you have required permission to use the content.

When posting content to the website, please do not post content that:

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General Conditions

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  • We make material changes to these terms of service from time to time, we may notify you either by prominently posting a notice of such changes or via email communication.
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Geographic Restriction

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User Responsibilities

    • You shall use the Service and Website for a lawful purpose and comply with all the applicable laws while using the Website;
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    • You will let us know about the unsuitable content of which you become aware.  If you discover something that infringes any law, please let us know, and we’ll review it.

    We reserve the right, in our sole and absolute discretion, to deny you access to the Website or any service, or any portion of the Website or service, without notice, and to remove any content.

No Responsibility

We are not responsible to you for:

      • any reliance that you may place on any material or commentary posted on our website. Please note that nothing contained in our website or the material published on it is intended to amount to advice on which you should rely; or
      • any losses you suffer because the information you put into our website is inaccurate or incomplete; or
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      • any errors in or omissions from our website; or
      • any losses you may suffer by relying on any commentary, postings, or reviews (of our services or that of our partners) on our website; or
      • any unauthorized access or loss of personal information that is beyond our control.

Third-Party Links

The Website may comprise links to external or third-party Websites (“External Sites”).  These links are provided exclusively as ease to you and not as an authorization by us of the content on such External Sites.  The content of such External Sites is created and used by others.  You can communicate with the site administrator for those External Sites.  We are not accountable for the content provided in the link of any External Sites and do not provide any representations about the content or correctness of the information on such External Sites.  You should take safety measures when you are downloading files from all these Websites to safeguards your computer from viruses and other critical programs.  If you agree to access linked External Sites, you do so at your own risk.

Personal Information & Privacy Policy

By accessing or using this Website, you approve us to use, store, or otherwise process your personal information as per our Privacy Policy.

Copyrigth and Trademark

The Website may contain material, such as software, text, graphics, images, designs, sound recordings, audiovisual works, and other the material provided by or on behalf of us (collectively referred to as the “Content”).  The Content may be possessed by us or third parties.   Unauthorized use of the Content may infringe copyright, trademark, and other laws.  You have no rights in or to the Content, and you will not take the Content except as allowed under this Agreement.  No other use is allowed without prior written consent from us.  You must recollect all copyright and other proprietary notices contained in the original Content on any copy you make of the Content.  You may not transfer, provide license or sub-license, sell, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content in any way for any public or commercial purpose.  The use or posting of the Content on any other Website or in a networked computer environment for any purpose is expressly prohibited.

If you infringe any part of this Agreement, your permission to access and/or use the Content and the Website automatically terminates and you must immediately destroy any copies you have made of the Content.

Our trademarks, service marks, and logos used and displayed on the Website are registered and unregistered trademarks or service marks of us.  Other company, product, and service names located on the Website may be trademarks or service marks owned by others (the “Third-Party Trademarks,” and, collectively with us, the “Trademarks”).  Nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Trademarks, without our prior written permission specific for each such use.    None of the Content may be retransmitted without our express, written consent for every instance.

MISCELLANEOUS

SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.

TERMINATION

Term. The Services provided to you can be canceled or terminated by us. We may terminate these Services at any time, with or without cause, upon written notice. We will have no liability to you or any third party because of such termination. Termination of these Terms will terminate all of your Services subscriptions.

Effect of Termination. Upon termination of these Terms for any reason, or cancellation or expiration of your Services: (a) We will cease providing the Services; (b) you will not be entitled to any refunds or usage fees, or any other fees, pro-rata or otherwise; (c) any fees you owe to us will immediately become due and payable in full, and (d) we may delete your archived data within 30 days. All sections of the Terms that expressly provide for survival, or by their nature should survive, will survive termination of the Terms, including, without limitation, indemnification, warranty disclaimers, and limitations of liability.

ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties hereto concerning the subject matter contained in this Agreement.

GOVERNING LAW AND JUDICIAL RECOURSE

The terms herein will be governed by and construed following the Law of Singapore without giving effect to any principles of conflicts of law. The Courts of Singapore shall have exclusive jurisdiction over any dispute arising from the use of the Website.

CONTACT INFORMATION

If you have any questions about these Terms, please contact us at hello@edxevents.com.

Privacy Policy

Last updated [Oct 16th, 2020]

Our Privacy Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Privacy Policy at any time.

We respect the privacy of our users and every person who visits our sites https://edxevents.com/ and https://dxleadersseries.com/. Here, (“we”, “us”, or “our”) We are committed to protecting your personal information and your right to privacy in accordance with the General Data Protection Regulation (GDPR – European regulation) and the Personal Data Protection Act (PDPA – Singapore Regulation). If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at hello@edxevents.com.

When you visit our websites https://edxevents.com/ and https://dxleadersseries.com/ (“websites”) and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue the use of our sites and our services.

This Privacy Policy has been developed and is maintained in accordance with all applicable federal and international laws and regulations and specifically with the GDPR (General Data Protection Regulation – European regulation) and the Personal Data Protection Act (PDPA – Singapore Regulation).

This privacy policy applies to all information collected through our websites, and/or any related services, sales, marketing, or events (we refer to them collectively in this privacy policy as the “websites”).

ABOUT US

Based in Singapore. EDX (Enterprise Digital Transformation) was founded by a group og B2B event professionals with more than 10 years of industry experience. They wanted to prove that vents are not just about learning and networking – that senior level events can also be creative, purposeful, and more fun than just listening to presentations.

EDX creates not only corporate events but also business intelligence and customized platforms ti convert leads and contacts into real deals. EDX believes that a perfect mix of event solutions that suit the client’s needs could impact not only its bottom line, but also the brand experience.

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.  

  1. WHAT INFORMATION DO WE COLLECT?

The personal information you disclose to us

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services when participating in activities on the websites, or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the websites, the choices you make, and the products and features you use. The personal information we collect can include the following:

Personal Data 

We collect your first and last name, email address, company, job title, postal address, phone number (office number and mobile number), and other similar contact data.

Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the websites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser, and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our websites and other technical information.  If you access our websites with your mobile device, we may automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information, and IP address. This information is primarily needed to maintain the security and operation of our websites, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Policy.

Information collected from other Sources

We may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms (such as Facebook, Instagram, Twitter), as well as from other third parties.

If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.

Payment information

Your credit/debit card information or payment information will be processed by the payment platforms available on the websites, which will treat and safeguard your data with total security and with the exclusive purpose of processing the purchase of the services. We reserve the right to contract any payment platform available in the market, which treats your data for the sole purpose of processing the purchase of services.

GOOGLE Analytics

We use Google Analytics provided by Google, Inc., USA (“Google”). These tool and technologies collect and analyze certain types of information, including IP addresses, device and software identifiers, referring and exit URLs, feature use metrics and statistics, usage and purchase history, media access control address (MAC Address), mobile unique device identifiers, and other similar information via the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use the GOOGLE Analytics collection of data to enhance the websites and improve our service.

Please consult Google’s privacy policy here:

Social Media

On our websites you will find links and functions linked to different social networks, in which you can share your information.

It is advisable to consult the privacy policy and data protection of each social network used on our websites.

  1. HOW DO YOU GET MY CONSENT?

By using the services, accepting the checkboxes, communicating with us through the contact forms or our contact information, accepting the use of cookies by our websites and voluntarily providing us with personal information to communicate with you, you are providing your consent to our collection, storage and use of your information on the terms contained in this privacy policy. You consent to the use of cookies on our websites when you give your acceptance through the pop-up window shown on the home page when you enter the websites. You may withdraw your consent by sending us your request via the contact information or the contact page.

  1. HOW DO WE USE YOUR INFORMATION?

We use your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below.  

We use the information we collect or receive:  

  • To send administrative information to you for related to your account, our business purposes, and/or for legal reasons. We may use your personal information to send you the product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
  • Deliver targeted advertising to you for our Business Purposes and/or with your Consent. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
  • Request Feedback for our Business Purposes and/or with your Consent. We may use your information to request feedback and to contact you about your use of our websites.
  • To protect our websites for Business Purposes and/or Legal Reasons.  We may use your information as part of our efforts to keep our websites safe and secure (for example, for fraud monitoring and prevention).
  • To enable user-to-user communications with your consent. We may use your information in order to enable user-to-user communications with each user’s consent.
  • To enforce our terms, conditions, and policies for our business purposes and as legally required.
  • To respond to legal requests and prevent harm as legally required. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our websites, products, services, marketing, and your experience.
  1. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We only share and disclose your information in the following situations:

  • Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
  • Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the websites. These companies may use information about your visits to our websites and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.
  • We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
  • With your Consent. We may disclose your personal information for any other purpose with your consent.
  • Other Users. When you share personal information (for example, by posting comments, contributions, or other content to the websites) or otherwise interact with public areas of the websites, such personal information may be viewed by all users and may be publicly distributed outside the websites in perpetuity.
  1. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

  1. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

Our servers are located in the Singapore. We will not transfer your personal information to an overseas recipient.

  1. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

The websites may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services, or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the websites. You should review the policies of such third parties and contact them directly to respond to your questions.

  1. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us to keep your personal information for longer than 90 days past the termination of your account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

  1. HOW DO WE KEEP YOUR INFORMATION SAFE?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. If transactions are processed on the websites, transaction information is transmitted to and from the websites in encrypted form using industry-standard SSL connections to help protect such information from interception. We restrict authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information.

We follow generally accepted industry standards to protect the personal information you provide to us. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

  1. DO WE COLLECT INFORMATION FROM MINORS?

We are in compliance with the requirements of the “GDPR” (General Data Protection Regulation – European regulation) and the Personal Data Protection Act (PDPA – Singapore Regulation) regarding the protection of the personal data of minors. We do not knowingly solicit data from or market to children under 16 years of age.  By using the websites, you represent that you are at least 16 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the websites. If we learn that personal information from users less than 16 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.  If you become aware of any data, we have collected from children under age 16, please contact us at hello@edxevents.com.

  1. WHAT ARE YOUR PRIVACY RIGHTS?

Personal Information

You may at any time review or change the information in your account or terminate your account by:

  • Logging into your account settings and updating your account
  • Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our websites.

  1. GDPR ENTITLEMENT

Users who provide information through our websites, as data subjects and data owners, have the right to access, rectify, download or delete their information, as well as to restrict and object to certain processing of their information. While some of these rights apply generally, others apply only in certain limited circumstances. We describe these rights below:

  • Access and portability: to access and know what information is stored in our servers, you can send us your request through our contact information.
  • Rectify, Restrict, Limit, Delete: You can also rectify, restrict, limit or delete much of your information.
  • Right to be informed: Users of our websites will be informed, upon request, about what data we collect, how it is used, how long it is retained and whether it is shared with third parties.
  • Object: When we process your information based on our legitimate interests as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate reasons to continue processing it or where it is necessary for legal reasons.
  • Revoke consent: Where you have previously given your consent, such as to allow us to process and store your personal information, you have the right to revoke your consent to the processing and storage of your information at any time. For example, you may withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities.
  • Complaint: If you wish to file a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users can exercise all these rights by contacting us through the contact information or the contact page.
  • Rights related to automated decision-making, including profiling: website users may request that we provide a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe.

EU residents can exercise these rights by raising a request directly at hello@edxevents.com.

  1. DO WE MAKE UPDATES TO THIS POLICY?

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

  1. DATA PROTECTION OFFICER

We have appointed a Data Protection Officer (“DPO”) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the Data Protection Officer, at our e-mail hello@edxevents.com.

  1. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, email us at hello@edxevents.com.

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